Basic Encoder Network Troubleshooting
For basic network troubleshooting, you'll need a keyboard and monitor connected to the encoder in order to log in to the console and issue commands directly to the encoder.
- Connect a USB keyboard and HDMI monitor to the motherboard connectors at the back of the encoder unit.
- Restart the encoder by using the Reset button on the front panel.
- When you seen the "encoder login" prompt, please log in using "user" as the username, and "video" as the password.
- Once logged in, please run the following commands from the command prompt and send us the output in an email.
ip a
This will return the current configuration for the network interfaces. Look for the one called 'en0p0s1' (or something to that effect) -- you should see the ip address configured as you specified.
This will show the default gateway: it should match your network's information (confirm with IT if necessary).
If these commands are not returning the network information you're expecting, please run the command 'sudo nmtui'. This is a semi-graphical tool that you should be able to navigate to easily update the network configuration. If the network configuration is correct, run the following checks:
nc -vz node.isilive.ca 443
nc -vz cdn2.isilive.ca 1935
This tests the encoder's ability to connect to our control system and CDN for broadcast video. This should connect in a reasonable amount of time.
If everything appears to be configured correctly, please check your organization's firewall or other nework filtering appliances. If you're using MAC control, please make sure the MAC address for the encoder is allowed to connect to the hosts specified in the following article, using the applications and protocols specified:
Log out with Ctrl-D when you're finished.